FAQ

  • Is this a scam?
  • No. We are actually ordering real masks from an actual certified factory. Please give us a call if you're in doubt - we're a tiny team of real people!
  • Is this taking advantage of a public health crisis?
  • We abhor those who hoard supplies and overbuy at retail stores, leaving nothing for other people. And we especially don't approve of reselling those goods at crazy high prices. What we're doing is adding value by offering a more accessible way to obtain masks and avoid resource hoarding. Everybody wins.
  • Shouldn't these go to a hospital?
  • It's not that simple. We strongly encourage you buy to donate and offer discounts for those that do so, just reach out. In the meantime, you can read a section in the second half of this article on the matter about why hospitals have a PPE crisis
  • What's the difference between KN95 and N95?
  • So glad you asked! We wrote a big article about it here. TL;DR: Not much. 
  • Where are these masks made?
  • They are made in China. 
  • I don't want masks made in China.
  • We wish we could provide you with more options, or that anyone, for that matter, could provide you with more options. We respect your choice but first be aware that 1) This is likely one of your very few options 2) The KN95 and N95 mask types are considered functionally equivalent by 3M themselves. We also work very hard to ensure we obtain the highest quality masks, checking on factory and testing certificates for each batch we buy.
  • Is this price gouging?
  • In short: no. Raw material costs have increased 1000x for some of the components of masks. Factories are also charging premiums as demand grows. Reputable factories charge 2-3x more than fly by night operations. We purchase from factories, then pay for the most expensive class of air freight to ensure they arrive ASAP in the USA when they’re needed and not months from now. We also pay our staff (many of them furloughed from other industries) to handle advertising, customer service and shipping so it can get to you in time. In order to run a sustainable business, we cannot charge you less than what it costs us. 
  • When does my order get shipped?
  • Within the next business day.
  • Can I return my order?
  • Yes, you can return unopened, unused masks.